It Will Last Forever…

Sadly, nothing lasts forever. However, this does not seem to stop so many successful companies from believing that their brands have become so powerful, so unique and so entrenched in the consumer psyche that their companies will never fade or die.

The “it will last forever” syndrome is mostly an affliction suffered by senior management that comes in the latter years of a company’s success. At a time when the company is often functioning as a near monopoly, or commanding a market beating price premium and enviable customer loyalty. From the outside it would look like this company is at the top of the world, and seemingly at the top of its game too. When long entrenched rivals seem unable to touch it and young, agile new competitors talk big but wither away quickly. This is usually when the management myopia sets in. When they bury their heads in the sand and repeatedly ignore the small but unmistakable warning signs of future decline.

Ignorance is bliss because what these managers never experienced was the many years their company’s spent putting the building blocks for success in place. Blocks built by taking big risks that helped them grow, get ahead and stay miles ahead of all their rivals. It was this hunger in the belly and the lessons learned from those many failures that helped develop its never say die attitude and unassailable competitive edge. The company mantra used to be all about innovation, R&D, thinking laterally, entering new markets. Often launching new products on nothing but a calculated hunch and a prayer; not about protecting their bottom-line to please Wall Street, every quarter.

These new managers end up doing nothing but looking inwards in the hopes of protecting their current market share, which in the end has exactly the opposite effect. They create shareholder value through cost-cutting and portfolio reduction; not by innovating or growing their product portfolios. If there is expansion then it is usually driven by buying up competitors and smaller companies, but all too often without any long-term strategic focus or goals. In the end, they simply end up depleting their companies’ once deep cash reserves. Sadly, fear of failure has driven the majority of their decisions, not hunger for success.

This is the reason so many great iconic brands (and hundred year old companies) are dying slow, painful and inevitable deaths today.

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7 thoughts on “It Will Last Forever…

  1. Excellent thoughts on what I see as newer management in well established companies. Most of these companies have management that let’s the company run them, rather than they running the company. I’ve seen them give more attention to grooming the numbers and “gathering” a new customer database, then actually creating an innovative new product. They manage by responding to and reacting to what’s going on in their market, rather than commanding or taking control of it. Reacting to and responding to is an important part of any company, however, being an innovator is likely what got them there in the first place. You just can’t lose focus of that fact.

    Thanks for the reminder for us CEO’s (I’m the CEO of a plastics manufacturing company in California). We need reminders such as this to keep us on track. 🙂

    FYI… my path to your Blog was seeing CanIStream.it noted on Tekzilla, then seeing canistream.it on the web, then my curiosity on who created that wonderful site, then clicking on UrbanPixels…. and here I am. ( know most bloggers appreciate this information, so I’m returning the favor you did me with your article)

  2. This syndrome suffered by most upper management (the others are either afraid to make waves or those that are innovated suffer consequences of asylum or political exile) sounds like adolescence.

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